Frequently Asked Questions
Why should I use Beacon Web Works to create my website?
Because you'll know exactly what you're getting before you spend a dime. Every project starts with a free custom homepage design — you see our work first, then decide. Pricing is posted right on this site, your service is month-to-month with no long-term contract, and there are no hidden fees. Ever.
And when you call, you get me — Steve, based right here in Branford — not a ticket queue or an overseas account manager. I build clean, modern websites that make small businesses look established and bring customers in the door, without big-agency prices or DIY frustration.
And when you call, you get me — Steve, based right here in Branford — not a ticket queue or an overseas account manager. I build clean, modern websites that make small businesses look established and bring customers in the door, without big-agency prices or DIY frustration.
Will you really design my site for free?
Yes, really. Send me your business name and a few details, and I'll design a custom homepage for your business — a real design, not a template — at no cost. No payment info, no commitment. If you love it, we build the rest of your site together. If not, you owe nothing and we part as friends.
Why would I work for free? Simple: I'm confident the design will speak for itself. Showing you is a better pitch than telling you — and it means you never have to buy anything sight unseen.
Why would I work for free? Simple: I'm confident the design will speak for itself. Showing you is a better pitch than telling you — and it means you never have to buy anything sight unseen.
What's included in the monthly service fee?
Your monthly service fee gives you total peace of mind — everything your website needs to stay secure, up-to-date, and performing at its best. This one simple price covers reliable, worry-free hosting, SSL site security, and ongoing expert maintenance. We handle software updates, security monitoring, bug fixes, and minor content updates — text changes, photo swaps, and contact info (up to 30 minutes per month) — ensuring your site always reflects your business and meets today's web standards.
With Beacon Web Works, you'll never have to stress about technical tasks, performance issues, or website compatibility. It's like insurance for your online presence, so you can focus on serving your customers while we keep your website running smoothly, safely, and looking great.
Need bigger changes like new pages or custom features? Those are quoted separately in advance, so there are never surprise charges.
With Beacon Web Works, you'll never have to stress about technical tasks, performance issues, or website compatibility. It's like insurance for your online presence, so you can focus on serving your customers while we keep your website running smoothly, safely, and looking great.
Need bigger changes like new pages or custom features? Those are quoted separately in advance, so there are never surprise charges.
What platform will my new site be built on?
Your new website will be built on a state-of-the-art professional platform designed specifically for small businesses and trusted by top digital agencies. Unlike DIY site builders, this platform delivers faster load times, stronger security, and streamlined updates—so your business gets the reliability and performance you deserve. Every site includes enterprise-level hosting, 256-bit encrypted HTTPS connections, and a free SSL certificate for maximum protection.
With Beacon Web Works, you’ll get a modern, mobile-optimized website that not only looks professional but is engineered for security, speed, and future growth. You benefit from agency-grade technology, without the confusing setup or maintenance headaches—all backed by expert support and worry-free management.
What kind of uptime can I expect from my Beacon Web Works website?
Your website is hosted on Amazon Web Services (AWS) — the same cloud infrastructure trusted by Fortune 500 companies. That means 99.9%+ uptime: your site is essentially always online, with downtime measured in minutes per year, not hours. Multi-layer backups and real-time monitoring run around the clock, so your site stays fast, secure, and available whenever a customer goes looking for you.
Do you offer SEO optimization as part of your services?
With Beacon Web Works, you’ll get a modern, mobile-optimized website that not only looks professional but is engineered for security, speed, and future growth. You benefit from agency-grade technology, without the confusing setup or maintenance headaches—all backed by expert support and worry-free management.
What kind of uptime can I expect from my Beacon Web Works website?
Your website is hosted on Amazon Web Services (AWS) — the same cloud infrastructure trusted by Fortune 500 companies. That means 99.9%+ uptime: your site is essentially always online, with downtime measured in minutes per year, not hours. Multi-layer backups and real-time monitoring run around the clock, so your site stays fast, secure, and available whenever a customer goes looking for you.
Will my new website look good on smartphones?
Absolutely. Every Beacon Web Works site is fully responsive — it automatically adapts to phones, tablets, laptops, and desktops, so it looks sharp and works smoothly on every screen. And we don't just assume: we check your site on real devices before launch.
This matters more than most owners realize — over 60% of web traffic now comes from phones, so for many of your customers, the mobile version of your site is your business's first impression.
This matters more than most owners realize — over 60% of web traffic now comes from phones, so for many of your customers, the mobile version of your site is your business's first impression.
Do you offer SEO optimization as part of your services?
Yes — every site is built SEO-friendly from day one: clean structure, proper page titles and descriptions, fast load times, and your business name, services, and service area set up the way search engines expect. That foundation helps Google understand who you are and where you work, with special attention to local search.
Honest answer on rankings: no one can guarantee where you'll rank — anyone who promises that is selling something. What we guarantee is a site built the right way. For businesses that want to go further, we offer optional upgrades like Google Business Profile optimization and additional local service-area pages — just ask.
Can I use my domain from my previous site?
Honest answer on rankings: no one can guarantee where you'll rank — anyone who promises that is selling something. What we guarantee is a site built the right way. For businesses that want to go further, we offer optional upgrades like Google Business Profile optimization and additional local service-area pages — just ask.
Can I use my domain from my previous site?
Yes. If you own your domain (through GoDaddy, Namecheap, Network Solutions, or any registrar), we'll connect it to your new site for you — you don't need to buy anything new or touch any settings. The transition is smooth, secure, and downtime-free, and your domain always stays yours, in your name.
What if I don’t have a domain name yet?
No problem — we'll help you choose a professional, easy-to-remember web address that fits your business, then handle all the technical setup to get it registered and connected to your new site. The domain is registered in your name (typically $15–20/year, paid directly to the registrar), so it's always yours. You pick the name you love; we take care of everything else.
Do you only work with businesses in Connecticut?
What if I don’t have a domain name yet?
No problem — we'll help you choose a professional, easy-to-remember web address that fits your business, then handle all the technical setup to get it registered and connected to your new site. The domain is registered in your name (typically $15–20/year, paid directly to the registrar), so it's always yours. You pick the name you love; we take care of everything else.
Do you only work with businesses in Connecticut?
Not at all! We're proudly based in Branford, CT, but we serve clients throughout Connecticut, Rhode Island, Massachusetts, and across the U.S. — our current clients range from businesses right here on the shoreline to a landscaping company on Cape Cod. Phone, email, and virtual meetings make working together easy no matter where you are, and you get the same personal attention either way.
Can I get a refund if I cancel early?
Payments to Beacon Web Works — setup fees and monthly service fees — are non-refundable. Here's why that's fair: you see and approve your free homepage design before you ever pay anything, and once you do, the work starts immediately — design, build, content, and setup are invested in your project from day one. Your monthly service is month-to-month with no long-term contract, so you're never locked in going forward; past payments simply aren't refunded. Questions about billing? Ask me anything before we start — I'd rather you be comfortable than surprised.
That said, I want you to feel completely confident. My personal guarantee to you is this: your website will be modern, mobile-friendly, and tailored to your business. If something isn't right, I'll work with you until it is. No excuses, no extra fees — just a website you'll be proud to share.
Can I get a refund if I cancel early?
Payments to Beacon Web Works — setup fees and monthly service fees — are non-refundable. Here's why that's fair: you see and approve your free homepage design before you ever pay anything, and once you do, the work starts immediately — design, build, content, and setup are invested in your project from day one. Your monthly service is month-to-month with no long-term contract, so you're never locked in going forward; past payments simply aren't refunded. Questions about billing? Ask me anything before we start — I'd rather you be comfortable than surprised.
That said, I want you to feel completely confident. My personal guarantee to you is this: your website will be modern, mobile-friendly, and tailored to your business. If something isn't right, I'll work with you until it is. No excuses, no extra fees — just a website you'll be proud to share.
SEE YOUR NEW HOMEPAGE — FREE
See what your business could look like online. Request your free, no-obligation homepage design and see how you can turn more visitors into real customers.